Jason refund and cancellation policy

Jason is provided by Easy AI Technology Solutions Co., Ltd. (CÔNG TY TNHH GIẢI PHÁP CÔNG NGHỆ EASY AI, tax code 0318886157). Card payments outside Vietnam are processed by our merchant of record, Polar (polar.sh), which charges the card, issues the receipt and handles taxes; refunds go back to the card that paid.

Cancelling a plan

A plan paid by card renews by itself every month or every year. You can cancel at any time from the link in your receipt email or by writing to us; the plan and its credits stay until the end of the period you paid for, and nothing is charged after it. A plan paid by bank transfer does not renew by itself.

Your first payment: 7-day refund

If Jason is not right for you, ask within 7 days of the first payment of your first plan and we refund it in full, as long as you used less than 20% of that plan's monthly credits. One refund per company.

Renewals

A renewal is not refunded once its period has started, but you can cancel it before the next one. If you were charged for a renewal you had already asked to cancel, or charged twice, we refund it in full.

Credits on top

Credits on top that you have not used are refunded on request within 14 days of buying them. Credits already used are not refunded.

A company's own AI

The one-time setup of a company's own AI is refunded in full if you ask before it is set up; once it is set up and handed over, it is not refunded.

How to ask

Write to hello@jason.vn or message Jason, with the email of the purchase. We answer within 2 business days; an approved card refund reaches your card within 5 to 10 business days, depending on your bank. A refund we owe you by law is never limited by this policy.

Last updated: 2026-11-12